The personal information we collect and hold will depend upon what service or product you have requested from us, or what function or activity you wish to become involved in. For example, where you buy a vehicle from us, request a test drive, or apply for finance, we will collect such personal information from you as is reasonably necessary for us to provide that particular product or service.
The types of personal information we collect and hold includes without limitation: an individual’s name, date of birth, gender, physical address, mailing address, email address, telephone number, occupation, educational qualifications, salary and personal finances (for loan applications), vehicle registration number, vehicle details, driver’s licence details, credit card and bank account details, health information (for insurance purposes), vehicle insurance details (for motor insurance), personal interests, cookies and website tracking, location through anti-theft vehicle tracking technology (for loan and demonstrator vehicles) and voice and image.
We may collect and hold your personal information in a variety of ways including without limitation: warranty or service repair orders, vehicle or parts purchase orders or contracts, loan applications, surveys and questionnaires, instore in person, from our website, over the telephone (including customer support centres), via social media including Facebook, Instagram or Twitter, from third party roadside assistance service providers, instore focus groups, competitions and promotions you participate in, or attend, during your employment with us, or application for employment, from other Daimler Group companies, Austroads Ltd’s National Exchange of Vehicle and Driver Information System if we are conducting a recall, government bodies, enforcement and regulatory authorities.
In relation to your credit card details, we do not store these details after the completion of the transaction. Our website uses “cookies” which enable us to provide you with a more personalised and interactive experience, especially if you revisit our website. Cookies are also useful in assisting us to analyse website traffic. While the cookies do not identify you personally, they do identify your computer. If you wish to turn them off, you can configure your web browser to reject and delete cookies but this may limit functionality of our website.
The reasons why we collect your personal information are so that we can provide you with the best possible products and services, and in the most personalised manner possible relevant to your own circumstances. We must also collect certain personal information so that we can comply with our legal, regulatory, industry or workplace requirements.
Specifically, some of the purposes why we collect your personal information include without limitation: selling you a new or used motor vehicle, registering your motor vehicle with the motor registry, providing you with financing facilities for your purchase of a motor vehicle, providing you with insurance cover for your motor vehicle, repairing your motor vehicle and selling you spare parts and accessories, loaning you a motor vehicle, roadside assistance, providing after sales customer service for your motor vehicle including warranty servicing, franchising, responding to enquiries/complaints, fulfilling and processing customer orders, administering accounts, marketing, event and promotional activities, market research, recruitment purposes, checking your details against sanctions lists, and registration of security interests on the personal property securities register, to comply with industry, legal and regulatory requirements, and any purpose you have consented to and any purpose related to one or more of our functions or activities listed above.
We will only collect your personal information to the extent necessary for the above purposes, and will ensure that the personal information is accurate, complete and up-to-date.
We will use our best endeavours to ensure that your personal information is not subject to any unauthorised use, loss or theft. We will also endeavour to deal with third parties that have demonstrated a strong commitment to your privacy, and to complying with Australian privacy laws. We will not at any stage sell your personal information to any other organisation.
We may also disclose your personal information to other organisations in order to obtain services from them, including without limitation: vehicle distributors, finance companies, vehicle manufacturers, parts and service providers, lawyers, agents, contractors, computer service providers, marketing companies and competition organisers.
More specific purposes include without limitation: using your visit to our website, or other information you provide to us for market research, towards improving the products and services we provide to you; purposes for which you have specifically consented to us disclosing your personal information; and as required by law, including, regulatory authorities, courts, tribunals or the police.
If at any stage, you no longer wish to be contacted by us, please let us know.
While we endeavour to ensure your personal information is accurate and up-to-date, if you do notice any errors in the information we hold about you personally, please contact us and we will correct it for you within a reasonable time period. If you change any of your personal details such as name, address, phone number, please let us know so we can update our records.
The Privacy Officer, Sandersons Rushcutters Bay
82 McLachlan Avenue, Rushcutters Bay, NSW, Australia 2011
By phone: 02 8354 5200 and by email: firstname.lastname@example.org